Refund policy

Returns

We want you to be completely satisfied with your purchase.

If you change your mind, you may return eligible items within 30 days of delivery for a refund or store credit, provided that:

  • The item is unused and in original condition.
  • The item is returned in its original packaging.
  • Proof of purchase is provided.
  • The item is not a special-order, custom-made or made-to-order product.

Return shipping costs are the responsibility of the customer unless the product is faulty or supplied incorrectly.

Non-Returnable Items

The following items cannot be returned due to change of mind:

  • Special-order products.
  • Custom-made or made-to-order products.
  • Products that have been installed, used or altered.
  • Clearance or sale items unless faulty.
  • Damaged or Incorrect Products

Please inspect your order upon delivery.

If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery by emailing kim@designerbenchtops.co.nz and including photographs of the issue where possible.

We will work with you to provide a replacement, repair or refund where required under the Consumer Guarantees Act 1993.

Faulty Products

If a product develops a fault covered by the manufacturer's warranty or your rights under New Zealand consumer law, please contact us as soon as possible.

Depending on the circumstances, we may arrange for:

  • Repair of the product.
  • Replacement of the product.
  • Refund of the purchase price.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Consumer Guarantees Act

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection legislation.

Contact Us

For all returns, warranty claims or refund enquiries, please contact:

Designer Benchtops
Email:  kim@designerbenchtops.co.nz
Phone:  0212747474